Archive for Data Center

A Different Kind Of Product Buzz At Microsoft WPC

Microsoft channel partners attend the company’s Worldwide Partner Conference every year with the expectation they’ll hear a lot about new products. And with a lot of hoopla around the recently announced Surface tablet and the upcoming Windows 8 operating system, last week’s WPC was no different.

But where individual products were the predominant topics of conversation at WPCs in the past, this year I heard – from both Microsoft executives and solution providers – a lot of discussion about how Microsoft’s products are integrated as never before. The buzz this year wasn’t about just any one product, it was about the Microsoft stack.

Other IT vendors have been touting their technology stacks, their end-to-end, tightly integrated product lines, for years. Oracle has been the most notable example in recent years, particularly since its January, 2010 acquisition of Sun Microsystems, promoting its “engineered systems” like the Oracle Exadata Database Machine as a single IT stack from the hardware, up through the database and middleware, to the applications.

“Stack,” however, isn’t a term I can say I’ve heard associated with Microsoft very often. Microsoft has often felt more like a vendor with a collection of products, from its flagship desktop Windows and Office productivity applications, to data center software like the SQL Server database and Exchange Server, to ERP applications like Dynamics GP. Sure, many of those products work together – one of Microsoft’s most successful products ever has been SharePoint, whose core mission is to serve as a central integration point for other Microsoft technologies.

And yet at times even SharePoint has felt like a separate product, marketed for its individual capabilities rather than for how it fits into the bigger Microsoft picture.

This year partners at WPC were clearly as jazzed about the potential to use multiple Microsoft products to create more complete IT solutions as they were about individual products like Windows 8.

One example: Windows 8 will run on desktop, laptop and tablet computers and Windows Phone 8 is being developed on the same core technology. That will allow applications running on all sorts of devices to share workloads and processes.

“The idea of having a common OS across desktop, tablets and phones is compelling from an application development standpoint,” said Sheldon Fernandez, CTO at Toronto-based Infusion, a Microsoft partner. He also described the links Microsoft is building between Windows 8 and its cloud technologies as “a game changer.”

The cloud, in fact, is a core element in Microsoft’s “stack” strategy. While early efforts with Windows Azure, the vendor’s cloud platform, and other cloud-related products somehow seemed separate from the rest of planet Microsoft, partners now get the Microsoft vision that most customers will adopt a hybrid approach to cloud with connections between Windows in the data center and Windows Azure.

And a number of partners at the conference talked about the opportunities to manage private, public and hybrid cloud systems with the new Systems Center 2012 – the first time I can recall Microsoft’s systems management products being a hot topic at a WPC.

One thing I learned during a visit to Microsoft’s Redmond, Wash., headquarters in April was that after the Windows Vista debacle CEO Steve Ballmer decided he needed to oversee Microsoft’s product development efforts more closely.

Ballmer has come under a lot of criticism for supposedly failing to provide Microsoft with the leadership needed to keep up in new technology areas such as mobile devices and cloud computing. Perhaps there’s vision there after all and we’re now seeing the fruits of Ballmer’s more direct involvement with the company’s product development.

And not just with individual products like Windows 8 and the Surface tablet, but with this whole Microsoft stack I keep hearing about.

Dell’s New Focus? Dell!

At last year’s Dell Storage Forum, the talk was about EqualLogic, Compellent, Ocarina, and Exanet.

This year, the talk is about Dell storage.

That represents a significant shift in the way Dell and its channel partners think about the vendor’s storage offerings.

Dell last year was coming off the recent acquisition of Compellent, and there were concerns about how Dell would handle it, plus its other acquisitions over the previous few years starting with EqualLogic in 2008. And while Dell was talking about plans to integrate the different storage technologies, it was just beginning that journey. So the focus at Dell Storage Forum 2011 was on the different components.

What a difference a year makes.

At Dell Storage Forum 2012, the focus is on Dell storage, not on Dell storage components. Sure, there was news related to converged infrastructures based on a new blade-based version of the EqualLogic array, and about adding unified SAN-NAS management capabilities to the Compellent offering.

But the news, rather than confuse the issue of how Dell will juggle its various brands, solidified the focus on specific brands. Ocarina? That’s just the compression and dedupe technology that has wound its way into Dell EqualLogic storage and is on the way to being part of Dell Compellent. Exanet? That’s the Dell Fluid File System behind the NAS heads now tied into Dell Compellent and Dell EqualLogic.

It’s all about Dell now. More specifically, it’s all about a very confident Dell that’s able to go toe-to-toe with storage technology from the big boys such as EMC, NetApp, HP, and IBM. It’s all about a Dell that not only has written the book on how to integrate disparate storage technologies into a (eventual) whole, but has quite possibly taken the lead from HP and Cisco in integrating server, storage, and networking technology into a converged infrastructure.

The new Dell, in moving from its roots as a PC reseller to acquiring the bits and pieces of a data center strategy to actually building a solid, focused data center strategy, is not done. There will be more acquisitions, more integration, perhaps even more angst from bumps in the road to being a true enterprise data center vendor. But Dell is making it clear that it knows what it is doing, and where it is going.

Subtle Cisco Moves With Big Implications, Part 2

In an earlier post, I talked about how solution providers attending Cisco Partner Summit were totally jazzed about Cisco’s “Jabber for Everyone” decision, seeing as it will drive overall Cisco UC adoption, broaden the Jabber footprint and strengthen Cisco as it goes to battle with Microsoft’s fast-upcoming Lync platform.

But the other thing that got partners buzzing at Partner Summit was a blink-and-you-missed-it sort of announcement, and it’s something Cisco channel chief Edison Peres said from the stage toward the end of his piece of the Tuesday keynote.

Peres alluded to the very frequent pace of M&A among channel partners in the past two years — something I’ve written about quite a bit because of those moves’ significant bearing on the major enterprise networking vendors and their channel ecosystems. He said that Cisco is going to evolve the way it designs value-based partner programs to incorporate criteria investors use when evaluating solution providers they’re examining.

Peres told CRN that Cisco wants a connection between how its channel programs make money for partners and those factors that determine a solution provider business’ valuation — essentially, a shift beyond mere partner profitability to strong valuation creation. He check-boxed operating profit, growth potential, sustainability and business risk as the four things hawk-eyed money managers look for.

Compugen President and CEO Harry Zarek, as knowledgeable and perceptive a Cisco partner as I can think of, described this as a “fundamental shift in perspective” by Cisco.

“One prediction that Cisco will find out that they inadvertently do things that actually take away from partner business value rather than enhance it,” Zarek wrote in a post to the Compugen blog. “That would be a defining moment in the maturing of the relationship between Cisco and its partners.”

Peres’ announcement essentially formalizes an approach Cisco’s been favoring for a while now. Yes, yes, all partner programs promise at least some form of growth where channel partners are supposed to make money and prosper. But take a look at the Cisco Services Partner program, which collapses 47 global services programs into one and jacks up the potential profitability for partners the deeper they go with Cisco smart services — that’s a legitimate “do x, get y” discussion of bigger sales and bigger profits through services, and no hard deck strategy that limits the scope of that opportunity.

For Cisco, it’s a good time to be doing stuff like this — it’s just restructured, it’s getting the good press it needs to put the wind back in its sails, and it’s facing competitive assaults from a constellation of vendors both longstanding and emerging. If it can increase its influence over the current wave of channel M&A, its partner relationships become even more profound. (And hey, while in San Diego, I heard of at least four deals involving well-known Cisco partners in various stages of discussion — there’s going to be a lot for us Cisco channel scribblers to write about over the next six months.)

Consider that almost all of the major solution provider acquisitions from the past two years — everything from Presidio’s buys of BlueWater Communications and INX to a run of pickups by national partners ePlus, TIG, Transcend United, Softchoice, GreenPages, NWN and others –  involve major Cisco or Avaya players. Makes sense; these are big vendors with big and churning channels, and deals happen for many reasons. But don’t Cisco-flavored deals and Avaya-flavored deals just seem fundamentally different?

Most big Avaya-centric mergers seem to involve forced exits and cheap valuations — burned-out Nortel partners, it’s often said, who don’t want to jump through Avaya hoops to get the favored status they need to compete. Add to that the fact that Avaya’s continued to squeeze solution provider margins on everything from maintenance services to UC wares — and is distracted with a forthcoming IPO and an exodus of major executives — and it seems like you have an Avaya channel consolidating with less of a long-term opportunity motivation and more of a short-term survival motivation.

Most big Cisco-centric channel mergers have a different tone. I talked this week with Jay Kirby, executive vice president of Troubadour, which has a good-sized Cisco footprint and fine-tuned networking and security practices. Troubadour just merged with Lumenate, a major Dallas solution provider with a sizable storage and data center business. Thanks to the Troubadour deal, Lumenate, which acquired two other VAR businesses in the past six years, stands to hit $100 million in revenue by next year, it says. Not a channel Big Mac, but not exactly a small fry.

Kirby, whose excitement is infectious, put it pretty simply: “There was just no reason not to do it.” Troubadour and Lumenate complement each other, they’re both strong in their respective Houston and Dallas markets, the combined portfolios get them to converged infrastructure faster, and they have cultures that appear to be simpatico. Game, set, match.

That conversation reminded me, not surprisingly, of the one I had with Bob Cagnazzi, Presidio’s new CEO, the day before Presidio’s acquisition of BlueWater was confirmed. Didn’t seem like something BlueWater had to do — it was growing admirably, and it’s tough to imagine Cagnazzi or his lieutenants ever having trouble getting a phone call returned from Cisco’s top brass. But as Cagnazzi said at the time, he felt BlueWater could be better positioned, and more quickly positioned, in managed and cloud-based services if it hitched its wagon to Presidio’s.

Presidio’s M&A moves have made it a channel tyrannosaurus. They accelerated its bid to control major markets where the IT customer spend is and get to them faster, or at least as fast, as anyone else. Presidio punches in a weight class of national and hugely influential networking and data center powerhouses few solution providers ever break into, has a galaxy of in-house value-added services expertise, and does all of it with bona fide footprints — not locally-based engineers they call on to partner with, fully-staffed regional footprints that seem to be as nimble in Massachusetts as they are in Houston or San Francisco or New York or Washington DC — in all of the geographies it seeks to dominate.

Cisco clearly likes what it sees in all of these moves: bigger partners with a foot-high pile of top Cisco statuses, certifications and specializations, that understand Cisco’s strategy, know its executive team, and can evangelize it as well as anyone on Cisco’s sales force, and who can stress-test major Cisco initiatives around cloud, services and data center.

Peres’ announcement ensured it will continue to gain from and influence the M&A rodeo in one way or another, regardless of which individual Cisco partners do.

Touching Down At Cisco Partner Summit 2012

Executive Editor Jennifer Follett and I are just arriving in sunny San Diego, where, on Tuesday morning, the 2012 installment of Cisco Partner Summit will kick off.

Plenty of pomp and rah-rah Cisco stuff expected — this is, after all, a conference some insiders somewhat lovingly refer to as Ciscopalooza — and we’ll be bringing you a daily dose of what’s going on here, from keynotes to press conferences, as well as the stuff you really want: the behind-the-scenes action and what’s being said behind closed doors and over cocktails, not just in carefully choreographed, tightly-controlled Cisco executive meet-and-greets.

Having covered Cisco in-depth for years now, my first high-level observation is that Cisco is heading into this year’s Partner Summit with the wind at its back. Partners are upbeat, and as Rob Lloyd, Cisco executive vice president for worldwide operations told CRN in an exclusive interview last week, Cisco’s been through a pretty rigorous period of self-examination and come out the other side decidedly fitter, happier and more productive.

Rest assured you’ll hear references aplenty this week to how Cisco trimmed $1 billion in operating expenses and finished doing so a quarter earlier than hoped, that its Partner-Led strategy for midmarket and SMB sales is taking off; that its cloud program has made believers of a channel community immensely skeptical of cloud programs; that it’s preserving market share in many core networking areas industry pundits saw as threatened; and that it’s more focused on partner profitability than ever. (To that end, watch CRN.com on Tuesday for details on two particular areas Cisco says will make partners big bucks in the coming years.)

Oh and we’ll probably get some delightfully indelicate criticism of HP and Huawei — Cisco’s arch-nemesis and emerging arch-nemesis, respectively — whom Lloyd described in no uncertain terms as completely untrustworthy.

Traditionally, it’s a good conference — one of the best as far as tier-one vendor partner soirees go. Nice locations — a few smart birdies are telling me that Montreal is the planned destination for 2013, though Cisco never announces next year till the last day of the current show — plenty of good eats and abundant drinks, a lot of discussion both public and behind closed doors about all things Cisco-related.

But Cisco Partner Summit is an especially important port of call for me because it’s an opportunity to say hello and slap some backs with the Cisco partners I trust to tell it like it is. These are the partners that tough-love Cisco, that raise hell when things go wrong — i.e. who positively shredded Cisco when things got particularly gnarly during the 2009 and 2010 supply chain stop-up — and that make sure their calls get returned by VP-level people when there’s a pressing issue.

In other words, our favorite group of folks: a no-suffer-fools-gladly crowd with a very low tolerance for corporate B.S. And I tell you, they’ve been near universal in their praise for Cisco’s hard work this past year, and I haven’t talked to a single one who isn’t having a better year with Cisco this year than they were last.

We’re not the only ones who’ve noticed this. In its Q1 end-of-quarter IT hardware channel survey, researcher Piper Jaffray said that of the major networking, storage and infrastructure companies it focused on for the quarter — including Cisco, EMC, HP, F5, Juniper, VMware, Dell, Fortinet, Polycom, NetApp and Riverbed — Cisco had the most favorable results of any group of reseller feedback, with nearly half of the resellers Piper interviewed reporting sales that were above plan in the quarter. One big driver? “Ramping demand for UCS,” Piper analysts stated.

So that’s the scene. On top of the usual bump-intos and casual greetings throughout the show — what can we say, we’re just that popular! — Jen and I will be sitting down with more than 40 key Cisco solution providers, from monster, nationally-known Gold partners to smaller, more niche-specified VARs, and also spending time with Cisco’s top corporate, technology, services and channel executive team. We’ll share as many insights as we can both here and on the main CRN.com page.

Keep in touch throughout the week and be sure to tell us what you’ve observed, too.

XChange 2012: Ex-HP Channel Exec Makes His Oracle Debut

Tom LaRocca, a 12-year HP channel veteran who jumped ship in January to join Oracle as vice president of worldwide programs and go to market alliances, made his first pitch to recruit partners this week at the XChange Solution Provider 2012 conference in Los Angeles.

LaRocca, a one-time architect of HP’s PartnerOne Channel Program, is looking closely at the Oracle partner program in a bid to assure the database kingpin has best-in-class margins and compensation for partners. LaRocca was mixing with a number of HP partners who were congratulating him on his new job.

LaRocca will be attending tonight’s CRN Channel Champions award event, where he’s sure to bump into former colleagues, including HP Vice President and General Manager US Channel Sales Mike Parrottino and Ken Archer, vice president of Americas channels and alliances.

LaRocca’s knowledge of HP’s PartnerOne program pain points could be critical as he builds out the Oracle Partner Network (OPN) program. The big question is: What kind of changes he will make in OPN to snatch away HP partners?

LaRocca, for his part, told partners he is squarely focused on taking the Oracle channel program to the next level. “I’m looking at all the [channel] program elements in terms of how we go to market with margins, profiles and compensation,” LaRocca told a crowd of several hundred partners. “We want to make life easier for you guys and build successful relationships.”

XChange has a different feel for LaRocca this time around. He’s used to having lots of friends in the room. That’s not necessarily the case anymore. In his former role, LaRocca said, about 75 percent of the partners at the show would be in the HP fold. With Oracle, he said, the vast majority of solution providers at the show are not partners. “We want to invest in you guys,” he said. “We want you to invest with us.”